No app for the customer
The sticker opens a page in the phone's browser: Safari on iPhone, Chrome on Android. The video is sent while they film. The sticker and its page are in English.
Unboxing stickers
From your packing bench to your customer's hands.
Put a QR sticker on the box. Whoever receives it scans it and films opening it on their phone, and the video joins the box's record next to your packing video: what was sent and what arrived, end to end.
End to end
Two videos, one box.
Your station films the box being packed, with the order on screen. The customer films it being opened. Together they show what went in and what came out.
On the box
Film opening this box
Scan with your phone camera before you open it — proof of what arrived.
Boxwitness
On their phone
● REC 00:42
Show the label, open the box, show each item. Tap Stop when you're done.
StopOn your record
Order #1042 Linen shirt · M, Leather card wallet
Packing videoOct 20 · 0:38
Customer unboxingOct 23 · 1:42
The customer said it arrived fine.
Filmed by the customer Oct 23 · 1:42 · SHA-256 9f2c41ab07d3e5c8…
How it works
On in a minute, on every box.
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Turn stickers on
In the portal under Settings → General, or in Setup in the Boxwitness app in Shopify. Choose the paper: a 2.25×1.25 in thermal sticker, a 4×6 in label or a Letter/A4 sheet.
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Stick it on the box
The station prints each box's sticker while you pack it, or print them ahead with the order documents. It goes on the outside of the box.
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They film opening it
Whoever receives the box scans the QR code with their phone camera and films opening it, right in the phone's browser.
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You see how it arrived
The video shows on the box's record beside your packing video, with how the package arrived. A problem is emailed to you.
Made for real customers
Easy for them, useful to you.
They agree first
Nothing is recorded until they agree on the sticker's page. It uses the phone's rear camera, records no sound and stops after 10 minutes. They can film up to three times; the latest video is kept.
Problems reach you
After filming, they say how it arrived: everything's fine, something's missing, something arrived damaged, the wrong item, or something else, with a note. A problem is emailed to you.
On the box's record
The unboxing video, its fingerprint and the customer's report sit beside your packing video. Packing lists mark boxes the customer filmed or reported a problem with, and you can filter by them.
Private by design
The sticker's page never shows the order, the customer or the video. If they ask for their own copy, their email address is used only to send it and isn't shown to you.
Kept with the record
A sticker takes videos for 60 days after it's printed. The video is kept with the box's packing record and deleted with it; a sticker no box used is deleted 90 days after printing.
Proof from packing to unboxing.
Selling on Shopify? Install Boxwitness from the Shopify App Store. On eBay, Etsy, ShipStation or WooCommerce? Sign in to the Boxwitness portal.