Possible swaps
An item that wasn't in the order is flagged, so a cheaper look-alike sent back in place of the real thing doesn't slip through.
Returns
Every return opened on camera.
Show a returned box's label before you open it. Boxwitness finds the Shopify return, records the unboxing, checks each item against what the customer declared, and updates Shopify for you.
REC
00:48.2
Returns
Return #1038
Station 1
- Merino beanieResellable
- Silk scarfDamaged
- Wool socksNot from this order
Possible swap — not from this order
How returns work
Label first, then open it on camera.
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Show the label before opening
Boxwitness finds the Shopify return, or the order itself from its original shipping label, and weighs the box before it's opened.
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Open it on camera
Each item is shown and checked against what the customer declared, and marked resellable or damaged.
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Shopify is updated
A requested return is approved, resellable items are restocked and the return is marked received. Refunds stay in your hands.
Caught before you refund
The box tells you what really came back.
Missing items
Anything declared for return but not in the box is noted on the record, on video.
Weight off before opening
The box is weighed before it's opened, so an empty or short box is flagged before anyone touches it.
Every kind of return
Labelled, unlabelled, or sent from the admin.
Return without a label
A box with no label? Choose “Return without a label”, open it on camera and scan the packing slip or returns form inside.
Returns forms with the QR on them
Print returns forms from Shopify with Boxwitness documents: the order's QR code is already on them, ready for the box to come back.
Send a return to a station
“Pack or unpack with Boxwitness” on an order in your Shopify admin sends its return to a station, ready to unpack.
Next to how it left
Each return's record sits beside the video of how the box was packed, so what went out and what came back are side by side.
Proof for disputes
Turn down a refund for an empty box or a swapped item with a Proof PDF of the unboxing, ready for a customer dispute or a chargeback.
Back in stock
Resellable items go back into Shopify stock at the location they shipped from; damaged ones are kept out.
Proof of every box, from your next one.
Install Boxwitness from the Shopify App Store and connect a station in minutes. 7-day free trial, plans from $9.99 a month.