Made in Canada

Now on the Shopify App Store
Boxwitness
Install on Shopify

Proof for chargebacks and claims

Proof, one click away.

Every record in Boxwitness, whether a packed box, a return or a supplier delivery, turns into a Proof PDF you can attach to a chargeback, a carrier claim, a customer dispute or a supplier claim.

Install on Shopify Using it in a chargeback

What's in a Proof PDF

Everything a reviewer needs, on a few pages.

The verdict

Verified, or what was wrong, at a glance: the outcome of every check at the station.

Items and photos

Each item with the time it was shown, and the photo taken as it was shown to the camera.

Weight and label

The box's weight against what was expected, and the shipping label that went on it.

Fingerprint and timestamps

The video's fingerprint and its timestamps, so anyone can tell it hasn't changed since it was recorded.

Made in an archival PDF format and kept under Shopify's size limit for dispute evidence.

For every kind of claim

Packed boxes, returns and supplier deliveries.

Chargebacks

“Item not received” or “not as described”: show what was packed, how it was checked and the label it shipped with.

Carrier claims

A box lost or damaged in transit: the video and weight show how it left.

Customer disputes

An empty box or a swapped return: the unboxing on camera settles it.

Supplier claims

A short or damaged delivery: Proof of receiving shows what really arrived.

Find any box in seconds

Every record, searchable.

Packing, Returns and Supplier orders each have their own page in your Shopify admin, with filters, a video timeline you can jump through, and a details window for each record, so you can check a box without opening the video. Export any of it to CSV.

Filters

Find a box by order, date, packer or what was caught.

Video timeline

Jump straight to the moment an item was shown.

Details window

Checks, items and weight without opening the video.

CSV export

Take the records into a spreadsheet.

Using it in a Shopify chargeback

Three steps from dispute to evidence.

  1. Find the box

    Open the order's record in Boxwitness, on the Packing page or from the order in your Shopify admin.

  2. Download the Proof PDF

    One click on the record. The PDF is ready to upload as it is.

  3. Add it to your response

    In your Shopify admin, open the chargeback on the order and submit a response, adding the Proof PDF as evidence alongside the tracking details.

Proof of every box, from your next one.

Install Boxwitness from the Shopify App Store and connect a station in minutes. 7-day free trial, plans from $9.99 a month.

Install on Shopify See pricing